Flackstock

Englefield Estate accepts no responsibility for any issues with purchase of tickets, including but not limited to: additional fees charged by ticket vendors, the sale of fake or otherwise void tickets, or purchase of tickets that do not arrive. Please see FAQs below for further information on purchasing tickets and contact the ticket vendor should you have any issues with your purchase.

Please note:

That the promoter has the right to change the line-up. For full and final line-up and details about the event, please visit Heritage Live's website.

How do I book tickets?

To book tickets please visit axs.com.

Stage times:

Gates to the concert arena open at 3pm.

Stage times and order will be shared by Flackstock on the day of the event.

Event ends at approx.10:00pm.

How do I get to Englefield House?

By car: Sat Nav co-ordinates: RG7 5EN

Exit Junction 12 of the M4, signed for Reading. Take the A4 in the Newbury direction, go straight across at the first roundabout and at the second roundabout turn right onto the A340, signed to Pangbourne. For concerts, the site is accessed via the ornamental gates about half a mile on the left hand side. Please follow signage to concert parking.

There is plenty of car parking space available at Englefield, (charged at £10 per car), and tickets can be purchased in advance (as an add-on when buying your concert ticket) for fast-track entry, or by cash/card on the night. Please note that the local road infrastructure is limited, so please allow plenty of time for your journey to and from the venue. Access to Englefield Village is not permitted.

Please be aware that the road infrastructure surrounding Englefield is very limited, so please allow plenty of time for your journey to and from the venue.

By train: The nearest railway station is Theale, which is just 2 miles away and 5 minutes in a taxi. Reading station is a 20 minute rail journey from London Paddington and then just a 7 mile drive to Englefield, which takes 15 minutes in a taxi. View taxi telephone numbers at the bottom of this page.

By bicycle: Please find Englefield on the National Cycle Network.

Is there car parking at the venue?

Please note that car parking tickets can be purchased in advance when you book your concert ticket, via our many ticket agents. Car parking tickets can also be purchased on the night for £10 per car (cash or card).

Please be aware that the road infrastructure surrounding Englefield is very limited, so please allow plenty of time for your journey to and from the venue. Please be patient and respectful to our staff and neighbours. Please allow up to 90mins to enter and leave the car parks.

Vehicles are not permitted to remain in the concert car park overnight.

Are there disabled / accessible tickets?

For discounted Disabled/ Accessible tickets, please purchase your tickets online at AXS Ticketing. Please note that if you require a space on our Access Viewing Platform (AVP) or a space within our Access Zone, you MUST book this option when buying your concert tickets. It will not be possible to change normal concert tickets to Access tickets at a later date. All Access tickets are sold on a first-come-first-served basis.

There are three ticket options for Access Customers. For more information about the ticket options, visit Heritage Live's website here.

Accessible Toilets

Accessible Toilets are located at the Accessible Entrance and also adjoining the Accessible Viewing Platform (AVP) and Access Zone. There will also be a least two accessible toilets in each of the main toilet blocks in the main arena. These toilets will not require a radar key but are reserved for customers with Access requirements only. An accessible toilet wristband will be required and can be requested at the 'Access Customer Services Check-In' marquee. Additional accessible toilets will also be available on site. For the most up to date information on the location of these toilets and how to access them, please check with the Accessibility Service Team upon arrival.

In addition, ‘Vehicles for Change’ will be providing one of their vehicles for individuals who require either a changing bench and/or hoist or where more space for wheelchair users to access the toilet is needed. The vehicle has either a tail-lift or side-lift with large opening doors which enable the wheelchair user to move straight into the toilet and washroom space. Inside, there is plenty of room for carers or family members who may need to assist or accompany the user. There is a sink at wheelchair height, a toilet with drop down grab rails at either side, a full sized (6 ft) free standing and height adjustable changing bench and an electric ceiling tracked hoist which is compatible with all loop slings. A shower is included with hot and cold running water. They all have heating and consumables such as wipes and disposable gloves and a bin for waste will be provided.

Accessible Parking

Heritage Live offers Access customers an Accessible/ Blue Badge Car Park, which is positioned as near as possible to the Access facilities.

Important notes:

• The Blue Badge Parking ticket is limited to one per paying customer, subject to availability.
• You can book your vehicle space in the Accessible Car Park online (at the same time as when you buy your concert ticket), but if you forget, you will also be able to pay at the gates upon arrival, subject to the following conditions:-
• If you haven't bought your Accessible Parking ticket in advance, you can pay by cash or card as you enter the main entry lanes of the car parks (charged at the discounted rate of £9 per vehicle and subject to availability). You must present your Blue Badge, with matching Photo ID and event ticket upon arrival. If you arrive without this documentation you may be refused entry to the Accessible car parking area. After paying, you will then be directed to the dedicated Accessible Car Park by the parking stewards.
• The Accessible car park will be clearly signposted as you enter the event site, but please do check its exact location for your specific Heritage Live venue and event. Please ensure you enter the site via the correct vehicle entrance (see the 'Access facilities map' which will be posted on the Event Information of your chosen concert on the Heritage Live website as the date of the concert approaches.
• An accessible buggy service (for those requiring it) will operate to transport customers to and from the Access/ Blue Badge car park to the dedicated accessible event entrance. This service will begin when gates to the main arena are opened and will continue at the end of the show until all customers have left. For safety reasons there may be a waiting time of up to 30 minutes at the end of the event for this service while the main egress takes place.

Can I bring food and drink?

Please note that food and alcohol must be purchased onsite. No single use plastics permitted - reusable water bottles can be filled from free water points around the arena. Prohibited items will be confiscated upon entry. There will be a wide variety of bars and artisan food traders on site.

Can I bring my own seating?

You are allowed to bring in a camping chair and deck chairs will be available to hire on the evening at £10 each.

What is included in a VIP ticket?

Take advantage of a VIP Ticket (purchased on top of your concert ticket) which entitles you to the facilities of the VIP GUEST AREA.

> VIP toilets, VIP Bar (cards only), unreserved additional relaxed seating areas, plus picnic benches scattered on the grass within the VIP compound, plus 'street artist' entertainment.

> VIP ticket holders will also have early access to the concert arena, when possible.

Can children attend?

Children aged 14 and under may purchase a Child Ticket (proof may be required upon entry). Children under 18 must be accompanied by an adult. Under 5’s free (no ticket required).

Can I stay on the Estate?

There are no facilities for camping, caravans or campervans on the Englefield Estate. For more information on camping and caravan sites in Berkshire please visit the official tourist website for South East England.

What happens to my ticket if the event is postponed or cancelled?

In the event the concert is postponed, your ticket will apply for the new date. If you are unable to attend this date, you will be entitled to a refund.

In the event the concert is cancelled, you will be entitled to a refund. Please contact your ticket vendor for more details.

Please note:

This is an outdoor concert, so please dress appropriately. Small umbrellas permitted but please take care and be mindful of those around you when using it.

Please download your E-tickets to your mobile phone (or print them off) before leaving for the concert, as Wi-Fi and 4G signals are very limited onsite.

Can I visit Englefield House?

Englefield House is a private residence and is not open to the public. There will be no access to Englefield House or gardens during the concerts. If you wish to visit Englefield gardens, they are open every Monday. Click here for further details.

Are dogs permitted?

Dogs are not permitted, except for assistance dogs.

Where do funds from ticket sales go?

100% of the profit from Flackstock will be applied (FN1) for the benefit of the following charities in equal shares: 25% to Choose Love, a restricted fund under the auspices of under the auspices of Prism the Gift Fund (registered charity number 1099682); 25% to Samaritans (registered charity number 219432); 25% to Mind (The National Association for Mental Health) (registered charity number 219830); and 25% to The Charlie Waller Trust (registered charity number 1109984). The total donation to each of these charities is expected to be £25,000.

The donation will be made to Prism the Gift Fund (registered charity number 1099682), a Donor Advised Fund, on terms that the funds are to be applied/transferred for the benefit of the charities listed above.